Return Policy

RETURN & EXCHANGE POLICY

Free 30-day returns. You have 30 days from the day your order arrives to return any unworn, unwashed item for a full refund to your original payment method — no restocking fee, and we cover return shipping on US orders.

Start a return or exchange at returns.publicdrip.com.

A few exceptions, all listed in full below: original shipping charges are not refunded, international returns are shipped back at your cost, and items marked Final Sale on the product page cannot be returned or exchanged.

For items purchased through one of our retail partners, please work with that store directly.

RETURNING AN ITEM

Visit our returns portal and enter your order number (for example, #PD1234) and your shipping zip code. Select the items you wish to return, then print the provided return shipping label and packing slip. Package your return and drop it off at a carrier facility.

We'll email you when your return arrives at our warehouse.

RETURNING FROM OUTSIDE THE US

International orders can be returned within 30 days of delivery for a refund or store credit. Exchanges aren't available on international orders. Start at returns.publicdrip.com and we'll give you our warehouse address. Return shipping is on you.

Ship with your national postal service (tracked) or any carrier. Postal is usually the cheapest.
On the customs form, mark it "Returned goods, not advanced in value or condition. U.S. goods returned, HTS 9801.00.10" and use the price you paid as the value.
If your carrier offers it, choose "duties and fees paid by sender."
Write your order number on the outside of the box and put a copy of your order confirmation inside.

Any customs or brokerage fees we're charged when your return arrives are deducted from your refund.

EXCHANGING AN ITEM

Start in the same returns portal with your order number and shipping zip code. Select the items you wish to exchange, then choose a different size or color — or use the credit to shop the full store.

Print the provided return shipping label, include your original packing slip, and drop the package at a carrier facility.

Your exchange ships within 2 business days of your return arriving at our warehouse. Exchange orders do not ship before the return is received. Discount codes and expedited shipping are not available in the exchange portal.

WHAT CAN'T BE RETURNED

Items marked Final Sale on the product page. These are not eligible for return labels in the returns portal.
Items that have been worn, washed, or altered.
Gift cards.

REFUNDS

Once your return arrives at our warehouse, we'll process your refund to the original payment method within 10 business days and email you a confirmation. Your bank may take a further 2–3 business days to post the credit to your statement.

Original shipping charges are not refunded.

SHIPPING

Orders are processed Monday to Friday and ship within 1–2 business days, excluding weekends and major holidays. You'll receive an email with tracking once your order ships.

Shipping within the US:

Standard (3–8 business days): free on orders from $175 to $299, $10 below that. Orders of $300 or more get free Priority instead.
Priority (2–5 business days): free on orders over $300, $5 from $175 to $299, $15 below $175.
2 Day: $35. Overnight: $50. Monday to Friday, order by 12pm ET.
Hawaii and Alaska: USPS Priority Mail (4–7 business days), free on orders over $175, $15 below that.

International orders ship through our partner Passport. Shipping, duties and taxes are calculated and collected at checkout, so there's nothing further to pay when your order arrives.

If you ordered during a peak period or over the weekend, we may not be able to cancel or change the order before it ships.

LOST OR STOLEN PACKAGES

If your tracking shows delivered but the package isn't there, email us at info@publicdrip.com and we'll help you sort it out — including filing a claim with the carrier where that applies.